Sigma Software, Inc. business hours: Monday - Friday 8am-5pm EDT but not weekends or Holidays
Support not provided unless instructions here are followed
This email support is for the online game only. Do not send questions about the
rules OR the card. Do not call the National Mah Jongg League, Inc. about the online game as
they will not be able to help and simply ask you to email. The National Mah Jongg
League, Inc. does not have or provide email support.
There is NO phone support for the online game.
With each email you must provide the following:
- Your Account Number (Required NOT JUST YOUR NAME) -- If the Account Number is not given with each email, then it is very difficult
to answer questions and no answer may be given.
If you don't have your Account Number, then provide your NMJL Membership ID. NOTE: Your name or alias is NOT a substitue for your Account Number
- A detailed description of the problem -- Only the current email is seen, so you must provide complete context(date and time). Do not
assume prior email information is retained for reference.
Do NOT provide Access Code or Credit Card information -- this is to protect your privacy.
If Access Code is in email, the email is ignored. (RESTRICTED INFORMATION)
Your Access Code is NEVER sent or received via email -- this is to protect your privacy.
Never include ASAP in email as you will be disappointed.
If you do not receive a response in a week or 2, it might be that your return
address is incorrect or BLOCKED. In this case, it is impossible to respond.
Questions covered on Instructions page and Questions page are best not covered via email.
Email is not secure and is PUBLIC. There is no way to verify the sender of the email.
Because of this Access Codes are NOT sent via email.
They are presented in a secure web page upon subscription registration only.
See the Subscribe page to replace lost or misplaced numbers.
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